New Accounts
We welcome new accounts. Please make sure that good
trade references accompany your first order.
ELECTRONIC Orders
ESBE has the ability to receive orders using EDI
(electronic data interchange). Any special orders need to be placed directly
with Customer Service.
Shipping
Shipping instructions should accompany your order.
Otherwise, we will select the most appropriate shipment method, FOB shipping
point. Appropriate charges, such as freight and insurance, will be added to your
invoice. Occasionally, special charges may apply for shipping hazardous or
highly perishable items.
Pricing
Prices are subject to change without notice.
Customer specific pricing will only appear on your order
acknowledgment.
Terms
Terms are net 30 days to domestic accounts with
approved credit.
In case of damage or loss in transit
If you receive a
shipment in a damaged condition or if you do not receive the correct number of
cartons, please follow outlined procedure below:
1. Ensure your Receiving
Department personnel sign the carrier waybill indicating the number of cases
damaged and/or short;
2. Contact the carriers local office and report the
damage and/or shortage and ask for an inspector to come and prepare a damage
report.
If upon opening a shipment, you discover concealed damage, please
contact the carrier for an inspection within 15 days of receipt and alert our
Customer Service department.
If the shipment was sent PREPAID, it is the
responsibility of ESBE Scientific to issue a claim for damages or shortages and
we need your co-operation to effectively do so.
If the shipment was sent to
you COLLECT, it is your responsibility to issue claim and we will be more than
pleased to assist you.
Please remember if you give a clear receipt for a
shipment, you do so at your own risk.
Return Authorization
To obtain credit for returned goods, a Return Goods
Authorization Number (RGA) must be issued by an ESBE Customer Service
representative. Returns are to be made within 30 days of receipt of the RGA
number.
NOTE: Some returns may be subject to a restocking fee. These charges
will depend on the particular circumstances.
Products not Acceptable for
Credit
1. Products that have been discontinued, specially ordered, or
customized;
2. Products that require refrigeration;
3. Products that are
used, outdated and unsuitable for resale;
4. Sealed reagents, diagnostics or
chemicals that have been opened.