New Accounts

We welcome new accounts. Please make sure that good trade references accompany your first order.
 

ELECTRONIC Orders

ESBE has the ability to receive orders using EDI (electronic data interchange). Any special orders need to be placed directly with Customer Service.
 

Shipping

Shipping instructions should accompany your order. Otherwise, we will select the most appropriate shipment method, FOB shipping point. Appropriate charges, such as freight and insurance, will be added to your invoice. Occasionally, special charges may apply for shipping hazardous or highly perishable items.
 

Pricing

Prices are subject to change without notice. Customer specific pricing will only appear on your order acknowledgment.
 

Terms

Terms are net 30 days to domestic accounts with approved credit.
In case of damage or loss in transit
If you receive a shipment in a damaged condition or if you do not receive the correct number of cartons, please follow outlined procedure below:

1. Ensure your Receiving Department personnel sign the carrier waybill indicating the number of cases damaged and/or short;
2. Contact the carriers local office and report the damage and/or shortage and ask for an inspector to come and prepare a damage report.

If upon opening a shipment, you discover concealed damage, please contact the carrier for an inspection within 15 days of receipt and alert our Customer Service department.
If the shipment was sent PREPAID, it is the responsibility of ESBE Scientific to issue a claim for damages or shortages and we need your co-operation to effectively do so.
If the shipment was sent to you COLLECT, it is your responsibility to issue claim and we will be more than pleased to assist you.
Please remember if you give a clear receipt for a shipment, you do so at your own risk.
 

Return Authorization

To obtain credit for returned goods, a Return Goods Authorization Number (RGA) must be issued by an ESBE Customer Service representative. Returns are to be made within 30 days of receipt of the RGA number.
NOTE: Some returns may be subject to a restocking fee. These charges will depend on the particular circumstances.

Products not Acceptable for Credit
1. Products that have been discontinued, specially ordered, or customized;
2. Products that require refrigeration;
3. Products that are used, outdated and unsuitable for resale;
4. Sealed reagents, diagnostics or chemicals that have been opened.